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How much is shipping? 

We offer free international shipping 😊. 

How long does shipping take?

Items should take 3 weeks to 5 weeks to arrive. We’re hyper-aware that this is some time, but we’re new, and need to get things running somewhat smoothly first before we add different shipping options. Fingers crossed we can offer faster shipping soon!

What’s your return policy? 

We offer free returns within 30 days for a refund (Canada, US, and Australia). Please note we need to receive your returned piece back at our facility by the end of this 30-day window. Items obviously need to be in original, unaltered condition.

What is your lifetime guarantee? 

If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. Simply ship back to: 103 Trường Chinh, Kiến An, Hải Phòng, Vietnam. 

What about Duties and Taxes?

United States and Canada: We’ve arranged with our suppliers to have duties included in the cost. But we’re still learning so if you get hit by an unexpected fee - just let us know. Any taxes are applied at check-out according to the state/province of the shipping address. 

United Kingdom: Duties and taxes are calculated and paid at checkout for UK customers and there are no additional charges upon delivery.

Australia: As of August 22nd, all items shipping to Australia include GST.

Other international shipments: 

There may be duties and taxes incurred on your shipment that you will be responsible for. Nhà does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery. At the same time we also don’t want this to ruin your experience either, so we might depending on the context!